This case study outlines a project focused on improving organizational performance by reducing the employee attrition rate, which had risen significantly to between 12.5% and 13.5%.Problem Impact and Project Charter The high attrition rate resulted in several negative business consequences: Inability to meet production demand due to staffing shortages. Increased costs and resource utilization related to training new recruits. Higher rates of non-conformities and reduced production quality caused by inexperienced employees.